Frequently asked questions
How does the engraving work?
Add your text in the engraving field on the product page before you check out. Please check the spelling carefully.
How many characters can I engrave?
Up to [engraving character limit] characters, depending on the product.
How long does it take?
Every item is made to order and ships in [X-Y business days]. Order by [ORDER-BY DATE] for Christmas delivery.
What is it made of?
Real leather. [Add the leather grade after you've confirmed it with your supplier.]
Can I return an engraved item?
Engraved items can't be returned except for defects, because each one is made for a specific person. If your item arrives damaged or engraved incorrectly, contact us at [support email] and we'll make it right.
What if there's a mistake in the engraving?
If we engrave something differently from what you entered, we remake it. If the text you entered has a typo, we're unable to remake it, so please check your spelling before checkout.
Can I include a gift note?
[Add this answer if you offer gift notes at checkout.]
How do I care for leather?
Keep it dry, wipe it with a soft cloth, and avoid prolonged heat or direct sun. [Add supplier care instructions.]